Blog Posts in 2022

Experiencing MYSCU (Blackboard) issues?

If you have been experiencing any problems with the MySCU (Blackboard) service, we would like to provide you with an update. There was an issue with the login experience; this issue has been resolved. Logging in now results in the expected Student Portal landing page. If you cont

Been experiencing MYSCU (Blackboard) issues?

If you have been experiencing problems with the MySCU (Blackboard) service, we would like to thank you for your patience. All issues have been resolved. If you continue to see an odd login screen or Portal page please clear your browser cache. How do I clear my browser cache? htt

Spark (Jira Service Desk & Spark Help Centre) Schedule Maintenance

SCU Technology Services will be performing critical planned maintenance on the Spark (Jira Service Management, and Spark Help Centre) platform after business hours this evening, Wednesday the 16th of November 2022. An outage on the Jira Service Management platform is required fro

Microsoft Office365 Multi-Factor Authentication is being activated for SCU Students

All Microsoft Office365 services & applications will now require Multi-Factor Authentication (MFA) at Southern Cross University, as part of the ongoing initiatives to improve the University's cyber and information security practices. MFA quickly and easily verifies your identity

I can't access MyEnrolment

SOLUTION 1: I've logged into MyEnrolment before but now it's not working. Your Internet browser is remembering the wrong information so you need to clear this by clearing it's cache/history. The following will also provide some extra tips/solutions. It's not working in my browser