When To Contact TAFENSW Technology Services

There are certain services that ONLY TAFENSW Technology Services can assist with:

Services

TAFENSW Technology Services will assist with the following;

  • Computer Labs (TAFE Only) - A.1.12, A.1.16/13, A.1.5, B.G.9, I.G.13 & S.G.6
  • Corporate Systems - SAP, TPD etc
  • Drive Mappings (except M Drive)
  • Email & Calendar Rights/Permissions
  • Learning Materials/Connected Classrooms - Google Classroom, Moodle, Microsoft Teams, TDC
  • Passwords (TAFE Account) including PingID
  • Printing (Ricoh) - Library Level 1 + Two Student Computers, N.G.32 and G.LG.6 (Consumables)
  • Purchasing - Hardware/Software/Mobile Phone/Peripherals 
  • Sharepoint
  • Softphones (Jabber)
  • Video Conferencing (outside network in theatres)
  • VPN (Cisco)

Password Changes

To change password / unlock account for TAFENSW account (login to computer/email/WiFi), you can also try Self Service Change Password on a different device, https://tafehelp.tafensw.edu.au/ > Forgot your password?

Contact Information

Lodge A Ticket Online via: TAFENSW IT Services - Report An Issue

Call: 1300 823 343 (1300 TAFE HELP)

Hours: Monday to Friday 8:00am to 6:00pm

This is the Service Desk that all other TAFE campuses contact.

More Help

There are a range of knowledge based articles that may have the answer you are looking for.


TAFE Students

Technology Information For TAFE Students @ CHEC

TAFENSW Student Technology Service Desk (State-Wide)

Open from 8am to 6pm Monday to Friday to assist with:  

  • Access to the TAFE Virtual Desktop
  • Installing and accessing Microsoft Teams/Office 365
  • Connecting to the TAFE NSW network
  • Arrangements for TAFE NSW Bring Your Own Device; and
  • Access to learning management platforms (including TAFE Digital Campus, Moodle)
  • Multi-factor Authentication (MFA) using PingID

If students need technical advice, they may:

  • Call the Student Technology Service Desk on 131 601 and select option for ‘Technology Support’